Bracknell, UK; 1 Oct 2018 – IRI, a leading provider of big data and predictive analytics for FMCG manufacturers and retailers, has been recognised for its outstanding operational excellence at this year’s MRS Operations Awards 2018. The Operations Awards or ‘Oppies’ are the only awards that recognise operations talent in the research sector and reward companies that can demonstrate world-class talent and skills.
Announced winners of the Operational Excellence Award, one of the top awards of the night, the MRS Awards judges said of IRI: “Taking a holistic view of client issues, IRI demonstrated effective collaboration between research and operations teams to create a Client Excellence Program that improved overall experience.”
Colin Norris, Operations Director UK & NL at IRI, comments: “This industry recognition of our operational excellence is richly deserved by a hugely talented group of people. Operational excellence continues to be a key contributor to our overall client excellence programme, which is reinforced by our continued positive UK Net Promoter Score feedback from our clients.
“To provide a great customer experience when we deliver comprehensive, timely market analysis to our clients, we believe three key elements must come together; a highly competent and engaged team, advanced technology to support our core business processes, and a mechanism to continually challenge and improve our offerings. We’re thrilled to be recognised in this way, and truly believe operational excellence is a journey, not a destination.”
The Market Research Society (MRS) is the UK professional body for research, insight and analytics. It has 5,000 individual members and over 500 accredited Company Partners in over 50 countries committed to delivering outstanding insight. As the regulator, it promotes the highest professional standards throughout the sector via the MRS Code of Conduct. MRS supports the sector with specialist training and qualifications, professional membership, company accreditation, cutting-edge conferences, glittering awards and advice on best practice.
IRI is a leading provider of big data, predictive analytics and forward-looking insights that help FMCG, OTC health care, retailers and media companies to grow. With the largest repository of purchase, media, social, causal and loyalty data, all integrated on an on-demand cloud-based technology platform, IRI guides over 5,000 clients globally in their quests to remain relentlessly relevant, capture market share, connect with consumers and deliver growth. www.IRIworldwide.com. Follow IRI on Twitter.
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Amanda Hassall, PR Consultant
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