Food delivery, click and collect, online shopping and home delivery will continue to increase as consumers avoid going to areas where there are large gatherings.
Click and collect and home delivery must be every retailer’s business priority, as long-term shopper behaviour could change.
Cocoon-stocking will reflect household makeup, with indulgent items, such as DVDs, confections, salty snacks and alcohol sales increasing; however, spring holiday shopping may take a hit.
“Off-grid” thinking had already become popular with various segments of society but this will likely see growth as people consider taking preventative action to ready themselves should something like this happen again in the future. Anecdotally, we hear of an increase in sales of compost, seeds and gardening equipment.
Out of stocks are likely across high-demand categories; manufacturers will focus on production of top SKUs to meet demand; expect fewer options but satisfactory supply levels of most in-demand products.
Stockable items continue to be very popular with consumers (besides obvious ones like sanitising wipes), e.g., shelf-stable and frozen food items, sports drinks, water, toilet paper, etc.